Native Seed Mix Refund Policy
If the tracking information from our shipping company (Fed-Ex or UPS) does not show it was delivered to your address, your seed mix can be replaced if Fed-Ex or UPS has lost the package. In this case, if it isn’t able to be replaced due to lack of seed supplies, it will be refunded.
We guarantee that the species listed in the seed mix are all present and true to the name of the listed species.
In any other cases we do not offer replacement or refund. This is standard for all native seed selling companies as there are too many factors outside of our company’s control that could lead you to requesting a free replacement of the seed or full refund. The biggest factor is user error in preparing the site, installing the seed mix, and maintaining it the first year. So we’ve taken the time to create an instructional manual that addresses these challenges and if you follow the directions you will maximize your chances of success.